PRIVACY POLICY

Last updated: 24 September 2026

The London Christian Radio Shop respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase physical or digital products, contact us, subscribe to communications or otherwise interact with The London Christian Radio Shop.

1. WHO WE ARE

The London Christian Radio Shop is operated by a UK limited company.

Trading name: The London Christian Radio Shop
Legal company name: THE LONDON CHRISTIAN RADIO
Company registration number: 11064093
Registered office: Unit 9, Keynote Studios,58-72 Dalmain Road SE23 1AT
Email: radio@tlc-radio.co.uk
Website: www.thelondonchristianradio.co.uk

For the purposes of applicable UK data protection legislation, the company operating The London Christian Radio Shop is the controller of personal information covered by this Privacy Policy.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with our website and shop, we may collect information such as:

Identity and Contact Information

This may include your:

Name
Billing address
Delivery address
Email address
Telephone number

Order Information

When you purchase from us, we may collect information relating to:

Products purchased
Order number
Order value
Delivery information
Personalisation instructions
Order history
Returns and refunds

Where you order a personalised product, we may also receive names, photographs, messages, dates or other information that you choose to provide for personalisation.

Payment Information

Payments may be processed by third-party payment providers.

We do not normally receive or store your complete debit or credit card details when payment is processed securely by a third-party payment provider.

We may receive transaction information such as payment status, transaction reference, amount paid and payment method.

Digital Product Information

When you purchase digital products, we may process information necessary to provide access to your download and maintain records of your purchase.

Communications

We may keep records of communications you send to us, including customer-service enquiries, order questions, complaints, reviews or other correspondence.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Referring website
Date and time of visits
Website activity
Cookie and similar technology information

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

Purchase a product
Create an account
Download a digital product
Complete a form
Contact us
Subscribe to a newsletter
Join a mailing list
Enter a promotion or competition
Leave a review
Communicate with us through social media
Browse or interact with our website

We may also receive limited information from service providers that help us operate our website and fulfil orders.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and manage your orders
Take and confirm payments
Produce personalised products
Deliver physical products
Provide digital downloads
Send order confirmations and updates
Respond to enquiries
Handle returns, refunds and complaints
Provide customer support
Maintain transaction and accounting records
Prevent and detect fraud
Protect the security of our website
Improve our products and services
Understand how customers use our website
Comply with legal, tax and regulatory obligations
Send marketing communications where permitted

We will only process personal information where we have an appropriate lawful basis for doing so.

5. OUR LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we may rely upon one or more lawful bases.

Contract

We need certain information to fulfil our contract with you.

For example, when you purchase a gift, wall art, merchandise or digital product, we need information such as your name, order details and appropriate contact or delivery information to fulfil the order.

Legal Obligation

We may process and retain information where necessary to comply with legal obligations, including accounting, tax and regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include fraud prevention, website security, improving our services and managing our business.

Consent

Where required, we may ask for your consent before using your information, for example for certain forms of electronic marketing or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

6. MARKETING COMMUNICATIONS

We may send you information about products, offers, new releases, devotionals, gifts, merchandise or other relevant products where we have an appropriate lawful basis to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting:

radio@tlc-radio.co.uk

Unsubscribing from marketing will not prevent us from sending essential service communications relating to an order you have placed.

7. COOKIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function, remember preferences, understand website usage and, where applicable, support advertising or marketing.

Some cookies may be necessary for functions such as:

Shopping baskets
Checkout
Account login
Security
Payment processing

Other cookies, such as analytics or advertising cookies, may require your consent.

Where required by law, non-essential cookies will not be placed until you have provided the appropriate consent.

More detailed information should be provided in our Cookie Policy and through our cookie-consent settings.

8. PAYMENTS

Payments may be handled by third-party payment processors.

When you make a payment, your payment provider may collect and process information directly under its own privacy policy.

We may receive confirmation that your payment has been successful together with limited transaction information needed to manage your order and financial records.

9. WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

We may share information where reasonably necessary with trusted service providers that help us operate our business, such as:

Payment processors
Website and ecommerce providers
Hosting providers
Delivery and courier companies
Printing and fulfilment partners
Email service providers
IT and security providers
Analytics providers
Professional advisers such as accountants or legal advisers

We may also disclose information where required by law, court order or an appropriate regulatory or governmental authority.

Service providers should only receive information necessary for the services they provide and should handle personal information in accordance with applicable data protection requirements.

10. PERSONALISED PRODUCTS

If you order a personalised product, you may provide names, photographs, messages, dates or other information for us to use in producing your order.

We will use this information for purposes connected with fulfilling your order and providing related customer service.

Please ensure that you have appropriate permission before providing personal information or photographs relating to another person.

11. CHILDREN’S INFORMATION

Our online shop is not intended to knowingly collect personal information directly from children where parental or guardian involvement is legally required.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us at radio@tlc-radio.co.uk.

12. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS

We sell products internationally and may use service providers located outside the United Kingdom.

This means personal information may sometimes be processed outside the UK.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure that the transfer is made using a recognised legal mechanism or other applicable safeguard.

13. HOW LONG WE KEEP INFORMATION

We will not keep personal information for longer than reasonably necessary for the purposes for which it was collected, including fulfilling orders and meeting legal, tax, accounting, fraud-prevention and regulatory requirements.

Different categories of information may therefore be retained for different periods.

Where personal information is no longer required, we will take appropriate steps to delete or anonymise it.

14. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain information in a portable format
Withdraw consent where processing is based on consent
Object to direct marketing

Not every right applies in every circumstance.

To exercise a data protection right, contact:

radio@tlc-radio.co.uk

We may need to verify your identity before completing certain requests.

16. COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), where applicable.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of any external website you visit.

18. SOCIAL MEDIA

We may operate pages or accounts on social-media platforms.

When you interact with us through a social-media service, that platform may process information about you under its own privacy policy.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with an updated revision date.

We encourage you to review this page periodically.

20. CONTACT US

If you have questions about this Privacy Policy or how we use your personal information, please contact:

The London Christian Radio Shop
Email: radio@tlc-radio.co.uk
Website: www.thelondonchristianradio.co.uk
Address: Unit 9, Keynote Studios, [FULL ADDRESS AND POSTCODE]